Challenge

Patient Pattern's cloud software Care Coach had begun as a platform to help payers and providers use the emerging practice of Frailty to help deliver greater care for geriatric patients. Through working with their customers, they discovered that the tool could expand to some of their biggest challenges that no single software in the market has addressed.

Solution

To create a full-digital experience that included: Research & Strategy, Brand Design System, UX & Visual Design.

Research & Strategy

We conducted an extensive and robust discovery phase to dive deeper into the current product as well as the challenges in the industry. With their founders, stakeholders, and customers we identified key strategies for the product to improve the experience and encourage behavior that would prove better clinical outcomes.


Followed by tons of research from direct competitors, user journeys, feature exploration, documentation in collaboration with the client, and deep analysis, we were able to bring a UX audit for the current Web/App called “Care Coach.” That way, provide best practices and recommendations that would bring new opportunities to improve the platform.